Scale Operations with Agentforce AI Agents
Power up your work with Salesforce Agentforce AI agents that understand context, support business workflows, operate around the clock, and help drive better productivity and ROI.
12+
Years Experience
300+
Certifications
SELECT
Certified Partner
PDO
Salesforce Partner
The Hidden Cost of Manual Workflows
Whether it’s sales, marketing, or customer service, teams often spend more time managing repetitive processes than focusing on meaningful business outcomes, and with native MCP Server integration, you can bridge the gap between your data and workflows.
Too Much Manual Work
Teams spend hours on routine requests, updates, approvals, and follow-ups, which slow productivity and reduce focus on high-impact work.
Scattered Information
Important data often lives across emails, CRM records, spreadsheets, and communication platforms, making simple workflows time-consuming.
Slow Customer Responses
Manual processes and disconnected workflows can delay support, approvals, and customer communication, affecting overall experience and satisfaction.
Growth Means More Chaos
As your business scales, handling more interactions manually just creates bottlenecks and forces you to hire more people just to keep up.
How Agentforce 360 Eliminates Operational Friction
By embedding autonomous AI directly into the flow of work, Agentforce 360 transforms your operations from a series of manual tasks into an intelligent, continuous engine.
Action Over Answers
Unlike basic chatbots, Agentforce agents don’t just give information; they execute tasks.
Instant Decision Support
Real-time insights and AI-driven recommendations eliminate delays in approvals and execution.
24/7 Operational Momentum
Agentforce ensures workflows continue around the clock with minimal human intervention.
End-to-End Resolution
Agents handle the entire lifecycle of a request, from gathering context to taking the final action.
Unified Data Flow
Agentforce breaks down silos by seamlessly connecting to data sources across your business.
Intelligent Growth
Agentforce helps organizations scale operations efficiently while reducing pressure on internal teams.
Architecting Your Autonomous Workforce
From strategy to deployment, we deliver end-to-end Agentforce solutions that embed intelligent agents directly into business workflows and operations.
-
We start by identifying the right use cases, then define priorities and design a clear roadmap for implementing Agentforce so everything is aligned with your business goals.
-
Our experts handle full deployment of Agentforce 360 solutions, ensuring intelligent agents are configured to match your workflows, teams, and operational needs.
-
Agentforce is integrated with Salesforce and connected business systems to ensure seamless data flow and smooth execution across workflows.
-
We build purpose-driven Salesforce Agentforce AI agents designed for specific business functions such as sales, service, employee support, and operations.
-
The promise continues beyond launch. Continuous monitoring, refinement, and performance enhancements are carried out to ensure long-term efficiency, accuracy, and business value.
Ready-to-Deploy Agentforce AI Agents
Businesses can deploy different types of custom Agentforce agents, while Salesforce also provides some ready-to-use AI agents for common business use cases.
Service Agent
Handles customer support and automates service workflows by resolving common queries and answering questions.
Service Assistant
Supports service representatives with summaries, recommendations, knowledge suggestions, and next-best actions during customer interactions.
Sales Coach
Helps human sales representatives by giving personalized coaching, role-play simulations, feedback, and real-time guidance using CRM and business context.
SDR Agent
A sales development representative agent engages with leads, handles follow-ups, qualifies prospects, and supports the entire sales outreach workflow.
Employee Agent
Works as an internal support agent by assisting employees with knowledge access, HR queries, and day-to-day operational tasks.
Industries We Help Transform With Agentforce
Agentforce can be implemented across industries to support different business functions, with tailored AI agents designed to meet specific operational and customer needs.
Autonomous loan inquiry routing and proactive fraud alert triage — resolving cases before they escalate.
Autonomous patient scheduling and medical intake coordination — seamless care from first contact.
Streamlined student enrollment routing and automated advisor mapping — turning inquiries into enrollments.
Autonomous supply chain disruption handling and warranty claim processing — keeping operations running smoothly.
Autonomous IT service desk resolution and proactive software renewal routing — zero friction, maximum uptime.
Why Choose Us as Your Agentforce Implementation Partner
Implementing agentic AI requires more than technical configuration. It demands an expert partner who understands how to align AI reasoning with real business workflows.
Agents That Act, Not Just Chat
We don’t just deploy basic Q&A bots. We build autonomous agents equipped with the logic and permissions to execute tasks, update records, and drive workflows forward.
Headless & Omni-Channel Execution
We go beyond standard chat widgets by configuring Headless Agentforce engines to orchestrate background API-driven tasks.
Data-First Architecture
An AI agent is only as strong as the data it accesses. We ensure your Data Cloud and CRM architecture are structured to provide a real-time, unified context for accurate decision-making.
Zero-Compromise Security
We design agent actions and data access strictly within your governance and compliance boundaries, ensuring AI operates safely and responsibly within your organization.
Future-Proof Scaling
Instead of building only for today’s use cases. We architect your Agentforce foundation for the future, so you can easily deploy new agents as your business needs evolve.
Our Agentforce POCs
These Proof of Concepts highlight Agentforce in action through real-world applications we've developed to solve specific business challenges across industries.
AI-Personalized SMS Messaging
What We Built:
We developed an AI-driven SMS messaging solution that personalizes campaign texts at scale. Using Agentforce Prompt Templates and Apex integration within Salesforce, teams can automatically generate custom messages for each customer — ensuring every SMS aligns with individual preferences and campaign goals.
Business Value:
Marketing teams spend less time crafting generic messages and see higher engagement rates because each message is relevant and timely for its recipient.
Compared to Non-Agentforce Solutions:
Without Agentforce, teams typically rely on bulk SMS tools with generic copy that doesn’t adapt to customer data. Manual personalization is slow, inconsistent, and prone to errors. Agentforce turns standard mass messaging into intelligent, one-to-one outreach — automated, accurate, and scalable.
Automated Appointment Scheduling for Doctors/Members
What We Built:
We automated appointment scheduling for healthcare providers and businesses using Salesforce custom objects combined with Agentforce-Agent Actions. These automatically check real-time availability and book slots instantly, while integrated calendar links and confirmations remove the hassle of manual coordination.
Business Value:
Doctors, staff, or advisors save hours of admin time each week. Patients or clients enjoy an easy self-booking experience, and the system prevents double bookings or missed appointments.
Compared to Non-Agentforce Solutions:
Traditional scheduling relies on phone calls, back-and-forth emails, or basic request forms that require staff to confirm each booking manually. Agentforce fully automates this, making scheduling faster, more accurate, and available 24/7 inside Salesforce.
Personalized Campaign Invitations & Follow-Ups
What We Built:
We designed an AI-powered solution that generates personalized invitations for webinars, workshops, or product launches and handles all follow-up communication based on real-time responses. Using Agentforce Flex Prompts with Campaign and Campaign Member data, the system customizes invites, tracks RSVPs, and triggers tailored follow-ups.
Business Value:
Marketing teams save hours of repetitive work while boosting attendance and nurturing leads more effectively. Each invite and follow-up feels timely and relevant, ensuring higher response rates and better campaign ROI.
Compared to Non-Agentforce Solutions:
Without Agentforce, event invites and follow-ups rely on generic email blasts and manual tracking, which are time-consuming and often miss engagement opportunities. With Agentforce, personalization and follow-ups run automatically, so teams maintain consistent outreach without extra effort.
Inspired by these POCs? Let’s build an Agentforce solution tailored to your business needs.
Ways We Deliver Agentforce Projects
Every business adopts AI differently. As an agentforce implementation partner, we offer flexible delivery models designed to match your team's readiness and long-term operational goals.
Full Project Delivery
Need it done right and done fast?
We handle the complete lifecycle of your Salesforce Agentforce AI deployment, delivering a fully functioning autonomous workforce on a fixed scope and timeline.
Ongoing Managed AI
Let us act as an extension of your team.
We manage the day-to-day execution, continuous tuning, and evolution of your Agentforce environment so your agents always perform at their best.
Build, Operate, Transfer
Want to own the tech in-house?
We recruit and operate your Agentforce expert team, then gradually transfer ownership to you once everything is stable and fully operational.
CONCRET.IO
Agentforce Partner You Can Bank On
As a trusted Agentforce partner, Concretio brings proven expertise in AI-powered transformation. With a strong foundation in Salesforce consultation and custom implementations, we help businesses consult and deploy scalable Agentforce solutions backed by governance, performance metrics, and seamless integration. Our certified Agentforce implementation experts understand how to turn AI capabilities into measurable outcomes, with security, compliance, and business logic.
Since 2013, we’ve helped organizations maximize the Salesforce platform. Now, we bring that same precision and excellence to every Agentforce implementation.
Salesforce CSAT
Partner Since
Salesforce Experts
Certifications
Bring AI Agents Into Your Workflows
Enable smarter operations with Agentforce solutions tailored to your business processes and teams.
FAQs
-
Agentforce 360 supports various AI agents, including Agentforce service agents, employee agents, lead-nurturing agents, sales-coaching agents, and custom business-specific agents tailored to different operational and business requirements.
-
Agentforce ensures secure AI operations through permission-based actions, controlled data access, governance policies, audit monitoring, and Salesforce Einstein Trust Layer capabilities that help AI agents operate securely within defined organizational boundaries.
-
After deployment, businesses should expect ongoing usage-based costs depending on how Agentforce agents are used across conversations, workflows, actions, and AI operations. Pricing can start at around $0.10 per action through Flex Credits or approximately $2 per conversation, depending on the pricing model and deployment approach.
To understand the pricing structure in more detail, read our complete blog on Salesforce Agentforce pricing.
-
Salesforce positions Agentforce as a low-code platform for building AI agents, but in reality, implementation complexity depends on the use case, workflows, integrations, permissions, and data architecture involved.
A simple Agentforce use case with basic workflows and limited data access can often be deployed within days, while for businesses planning to become an agentic enterprise, highly customized AI agents with complex workflows, integrations, permissions, and enterprise data access may require several weeks.
-
Yes. Agentforce can support both customer-facing and internal business workflows, including customer service, employee support, sales operations, approvals, internal requests, and workflow-driven operational processes.
-
No. Agentforce is designed to act as an orchestration layer on top of your existing infrastructure. Instead of replacing your hard work, we turn your existing Autolaunched Flows, Apex classes, and prompt templates into "Actions" that the Agentforce Router can trigger autonomously.