Privacy Policy

Last updated: May 29, 2025

At Concretio Apps Private Limited, we are committed to protecting your privacy. This Privacy Policy outlines how Concretio Apps Private Limited collects, uses, and shares your personal information.

By using this website, accepting cookies, filling out contact forms, or providing information to any of the company’s official channels or accounts, you consent to the collection and use of your information as outlined in this Privacy Policy. We use your data to enhance your user experience and continuously improve our services.

Interpretation and Definitions

Words with capitalized initials have the meanings defined in the following section. These definitions apply equally whether they are used in singular or plural form.

  • Company: Refers to Concretio Apps Private Limited (referred to as either "the Company", "We", "Us" or "Our" in this Agreement).

  • Cookies: Small files stored on your device by a website to hold browsing data and other information.

  • Country: Refers to India.

  • Device: Any device that can access the website, such as a computer, smartphone, or tablet.

  • Personal Data: Any information that relates to an identified or identifiable individual.

  • Service Provider: Any third party that processes data on behalf of the Company.

  • Products (also referred to as “Solutions”): Applications and tools developed and maintained by the Company.

  • Usage Data: Data collected automatically through the use of the website, such as page visit duration.

  • Website: Refers to the website of Concretio Apps Private Limited, accessible at https://concret.io.

Information We Collect

  • Personal Data: This includes details you provide, such as your name, email address, or contact information, when filling out forms or interacting with us.

  • Usage Data: Information automatically collected when you visit our site or use our service, such as your IP address, browser type, device ID, pages visited, time and date of visit, and diagnostic data.

  • Mobile Data: If accessing our website through a mobile device, we may collect your device type, operating system, mobile browser, and IP address.

  • Tracking Data: We use cookies and similar tracking technologies, like web beacons and scripts, to understand user behavior. We also use tools on our website that track non-sensitive data to help us analyze user interactions and improve the website experience.

Use of Your Data

The Company may use your data for the following purposes:

  • To Contact You: To reach you via email, phone, SMS, or other electronic means regarding updates or important communications related to features and products.

  • To Share Updates and Relevant Information: To provide news, product updates, or general information about services and events similar to those you have expressed interest in, unless you have opted out of such communications.

  • To Manage Your Requests: To respond to and fulfill your inquiries, support requests, or service-related needs.

  • For Improvement and Analysis: To conduct data analysis, track usage trends, evaluate the performance of our promotional campaigns, and enhance our website, services, and user experience.

Sharing Your Information

We may share your data in the following situations:

  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.

  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

  • With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.

Data Collection via Our Products

When using our products, including Smock-it, Chatbridge, Salesforce Tools Suite, etc., we may collect certain personal information as part of the registration process or ongoing product usage. This includes, but is not limited to, your name, email address, contact details, and usage behavior.
This information is used to:

  • Provide product access and maintain your user account

  • Send promotional, service-related communications, including updates and feature enhancements

  • Analyze usage to improve product features and user experience

  • Maintain product security and compliance with applicable regulations

We ensure this data is processed securely and in line with the terms of this Privacy Policy.
Please note that data collection is not mandatory for some tools or services, and account creation may not be required for all product usage.

Retention of Your Data

The Company will retain your data only for as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your data to the extent required to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We may retain Usage Data for internal analysis purposes. Typically, usage data is retained for a shorter period, unless it is used to enhance the security or functionality of our website, or we are legally required to retain it for a longer duration.
For contact data collected via forms, we retain the information for up to 5 years unless a cleanup is performed.

Transfer of Your Data

We do not transfer your data internationally. All data is processed within our operational jurisdictions.
The Company will take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy. Transfers will only occur where adequate data protection measures are in place.

Disclosure of Your Data

  • Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, your data may be transferred.

  • Law Enforcement: Under certain circumstances, the Company may be required to disclose your data by law or in response to valid requests from public authorities (e.g., a court or a government agency).

  • Other Legal Requirements: The Company may disclose your data in good faith when such action is necessary to:

    • Comply with a legal obligation

    • Protect and defend the rights or property of the Company

    • Prevent or investigate possible wrongdoing in connection with the Service

    • Protect against legal liability

Security of Your Data

The security of your data is important to us. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take appropriate steps to delete that information from our records.

Links to Other Websites

Our website may contain links to websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly recommend that you review the privacy policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

GDPR and CCPA Compliance

User Consent and Legitimate Interest

We collect and process your personal data only where we have a lawful basis to do so, which includes obtaining your explicit consent or relying on our legitimate business interests, such as improving our services and communicating important information to you.

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • The right to access your personal data that we hold.

  • The right to correct or update your personal data.

  • The right to request deletion of your personal data (also known as the “right to be forgotten”).

  • The right to restrict or object to certain processing of your data.

  • The right to data portability, which allows you to obtain and reuse your personal data for your own purposes.

  • The right to withdraw consent at any time, where consent is the lawful basis for processing.

To exercise these rights, please contact us at info@concret.io.

Your Rights Under CCPA

If you are a resident of California, USA, you have rights including:

  • The right to know what personal data we collect, use, share, or sell.

  • The right to delete personal data we have collected about you, subject to certain exceptions.

  • The right to opt-out of the sale of your personal data (we do not sell your data).

  • The right to non-discrimination for exercising your CCPA rights.

To make a request regarding your personal data under CCPA, please contact us at info@concret.io.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you can contact us at:
info@concret.io