GCC Setup in India

One India GCC for Your Whole CRM, Data and AI Stack

Architect-led teams, built and operated by us, owned by you.

  1. Build
  2. Operate
  3. Transfer to you

Plan Your India GCC

Proof

Teams That Trust Concret.io

200+
Certifications
ISO
Certified
8x
Salesforce MVP leads delivery
50+
Projects delivered

Clients

Partner network

  • OpenAI Select Partner
  • Claude Partner Network
  • Salesforce Select Partner
  • HubSpot Technology Partner

Benefits

Key Benefits of Building Your GCC with Concret.io

GCC consulting that goes past the paperwork.

  • You Own It

    Our team works on your roadmap from day one. At transfer, the entity, people and IP all become yours.

  • Full Stack In-House

    Our own team handles entity setup, office, compliance and hiring. One partner, no handoffs between vendors.

  • Architect-Led Teams

    Every squad is built around a senior architect, not a headcount target. Delivery is led by an 8x Salesforce MVP.

  • CRM, Data and AI

    Salesforce, HubSpot, Data, AI and Workato in one center. Add a new practice without adding a new vendor.

  • Exit Agreed Upfront

    Transfer triggers and price are fixed in the contract before we hire anyone. No stalled handovers.

  • Clear Billing

    You get a scope and quote before work starts. No surprise invoices.

How it works

How the Build-Operate-Transfer Model Works

Every GCC we build follows one clear loop, from the first conversation to the day your team takes over.

Built and operated by us

Owned by you

  1. 01

    Build

    Run by us

    • Entity and compliance setup
    • Office and IT ready
    • First squad around a senior architect
  2. 02

    Operate

    Run by us

    • Delivery on your roadmap
    • HR, payroll and compliance handled
    • Future center head hired
  3. 03

    Transfer

    Yours

    • Triggers and price fixed upfront
    • Staff move with continuity of service
    • Code, IP and entity become yours
Discuss Your Goals

Engagement models

Choose How You Build in India

Every GCC journey starts in a different place. Pick the model that fits today, and switch as you grow.

  1. 01 / Build and Deliver

    Dedicated Project Team

    Get the work done without setting up anything in India.

    An architect-led concret.io team delivers your CRM, Data or AI project end to end, with clear scope and outcomes.

    Best forA defined project, no India entity needed yet.

  2. 02 / Operate and Maintain

    Managed Capability Team

    A long-term India team, run by us.

    A dedicated team runs and improves your CRM, apps and data systems. You set priorities; we handle people, payroll and compliance.

    Best forSteady ongoing work without owning an entity.

  3. Recommended

    03 / Build-Operate-Transfer

    Your Own GCC

    We build it. You own it when ready.

    We set up the entity, hire and run your team, then transfer the whole global capability center to you on terms agreed upfront.

    Best forOwning an India GCC long term.

Build-operate-transfer

Your Own GCC, Phase by Phase

Three phases

  1. 1BuildSet up from the ground up
  2. 2OperateDelivers while it grows
  3. 3TransferBecomes fully yours

Phase 1 of 3

Build: We Set Up Your India GCC from the Ground Up

The first step of the build-operate-transfer model, handled in-house by one team.

  • Entity and Compliance

    Our own entity and compliance team handles incorporation, registrations and statutory work. You skip the legal maze.

  • Office and IT

    Workspace, laptops and access are ready before your first hire joins. Your team starts working, not waiting.

  • First Squad

    We hire around a senior architect, not a headcount target. Each squad is built to own a platform: Salesforce, HubSpot, Data or AI.

  • Your Way of Working

    We document how you build, review and release, so the India team follows your standards from the first sprint.

Phase 2 of 3

Operate: Your Team Delivers While It Grows

We run the center day to day. You direct the work.

  • Delivery from Month One

    Your team works on your real roadmap, not practice projects. One consultant, one full-time project.

  • People and Compliance Handled

    HR, payroll and compliance run in the background, so your managers focus on the work.

  • Clear Reporting

    Regular updates on delivery, hiring and attrition. You always know how the center is doing.

  • Future Leadership

    We hire and develop the center head who will lead your team after transfer.

Phase 3 of 3

Transfer: Your GCC Becomes Fully Yours

The handover is written into the contract before we hire anyone.

  • Clear Triggers

    We agree upfront what makes the center ready, such as team size, time or milestones. Nobody can stall the date.

  • Fixed Price

    The transfer price, or its formula, is set at the start. It does not change once your team becomes valuable.

  • People Stay

    Employees move to your entity with continuity of service, so they keep their history and have no reason to leave.

  • Everything Is Yours

    Code, documents, processes and the entity itself transfer to you. Support after transfer is optional.

Practices

One GCC in India for Your CRM, Data and AI

Most partners build a Salesforce team. Your stack is bigger than that.

  • Salesforce

    • Implementation
    • Org consolidation
    • Custom development
    • Agentforce
    • Experience Cloud
    • Marketing Cloud

    Led by an 8x Salesforce MVP.

  • HubSpot

    • Portal setup
    • Migrations
    • Automation
    • Admin work

    For growth teams.

  • Data

    • Pipelines
    • Integration and data architecture
    • Reverse ETL
    • Data Cloud
    • Databricks

  • AI

    • Custom AI agents
    • RAG systems
    • LLM workflows

    That connect your CRM to the rest of your stack.

  • Workato

    • Enterprise automation
    • Integration across your systems

You do not need all five on day one.

Discuss Your Goals

Our Own Products, in Production

We also build and run our own products, so your center learns from production experience, not slideware.

  1. Lumi

    Our voice AI agent for customer service.

  2. Hire

    Our AI hiring platform.

  3. DiffSpot

    Helps HubSpot admins migrate safely.

  4. SF Tool Suite

    Our Salesforce Chrome extension.

FAQ

GCC Setup in India FAQ

What is a global capability center?v
A global capability center is an offshore unit that a company owns and runs to do core work, such as engineering, data, or CRM operations. Unlike outsourcing, the company owns the team, the knowledge, and the results.
What is the build-operate-transfer model?v
In the build-operate-transfer model, a partner sets up your center, runs it for an agreed period, and then transfers the entity, the team, and the processes to you. You get ownership without carrying the setup risk alone.
How long does GCC setup in India take?v
It depends on team size, the skills you need, and how fast decisions are made. We share a realistic timeline after a scoping call, not a generic promise.
How much does it cost to set up a GCC in India?v
Cost depends on team size, roles, city, and how long the operate phase runs. We scope before we start and quote before we proceed, so you see the full picture before you commit.
When does BOT make more sense than doing it yourself?v
BOT suits companies that want to own an India team long term but have no experience running operations in India. If you already run an Indian entity, a do-it-yourself model may suit you better, and we will tell you so.
Can we start with a small team?v
Yes. A center can start with one squad built around a senior architect and grow as the work proves out. Starting small keeps the risk low and gives you real results to judge before you scale.
Do you only build Salesforce teams?v
No. We build teams for Salesforce, HubSpot, Data, AI, and Workato, so one GCC in India can own your whole CRM, data and AI stack instead of one platform.
Who leads the center after transfer?v
A center head we hire and develop during the operate phase. They stay with the team when it moves to you.

Contact

Start with a Conversation, End with a Center You Own

Tell us what your team needs to own. We will come back with a plan for your India GCC, from build to transfer.

  • Scope and quote before work starts
  • Transfer triggers and price fixed before we hire
  • Entity, people and IP become yours