Salesforce Blogs
Top 5 Customer Support Challenges That Lumi Solves with Ease
A customer waits on hold for five minutes, then ten. By the time someone picks up, they're already frustrated and maybe browsing your competitor. Moments like these aren't rare. In fact, poor customer service costs companies upwards of $75 billion each year in the U.S.
Introducing Lumi: The Conversational AI Agent for Customer Support
Lumi AI voice assistant. An Agentic AI chatbot that doesn’t just respond but truly understands, engages, and solves problems in real time. Say hello to Lumi, the AI voice assistant that doesn’t just talk, she understands your intentions — what you want and takes action.

