Lumi - AI Voice Assistant for Customer Support
Move beyond frustrating IVR systems and impersonal chatbots to conversational AI for businesses, which understands your customers' intentions, connects to your databases, and handles queries in real-time, all through natural voice conversations.
- Watch Lumi in action.
Lumi - Use Cases
Capabilities Overview
Deep Context Understanding
Every reply is informed by the full conversation, so Lumi delivers precise, relevant assistance without losing context.
Instantaneous Response
Real-time natural dialogues with near-instant replies make every voice interaction feel fluid and seamless.
RAG Integration
Lumi integrates with external systems, pulling live information to provide accurate answers and take action instantly.
Security Guardrails
Designed with strict safeguards to protect your data, detect unsafe prompts, and escalate suspicious attempts to a human agent.
Session Memory
Lumi maintains a short-term memory throughout the call, enabling coherent, multi-turn conversations, so customers don’t repeat.
Data-Driven Personalization
Uses customer data to personalize every exchange, greeting by name, knowing order history, and offering personalized resolutions.
Global Voice Support
Speaks naturally in multiple languages, delivering consistent, human-like support across global regions.
Effortless Human Handoff
When human support is required, Lumi seamlessly transfers the call to a human agent, keeping the context intact.
Human-Like Dialogues
Lumi engages in natural, flowing conversations, understanding intent and responding with the clarity and empathy of a human agent.
How Lumi Works
Lumi moves from idea to live service in three clear, business-friendly phases — Configure, Connect, Launch.
Configure — Business logic & validations
After an initial discovery conversation, we translate your requirements into Lumi’s logic. We create custom workflows, validations, and processes that match your business. Lumi’s tone and responses are fine-tuned to reflect your brand personality, and safety guardrails are set to prevent unsafe or suspicious requests.
Connect — Database integration
Lumi connects securely to your existing systems through scoped APIs and encrypted credentials. This integration gives Lumi the context to personalize every conversation — such as recognizing customers, referencing their records, and responding accurately — while fully respecting your existing data policies.
Test & Launch — With confidence
Before launch, we conduct rigorous testing through scripted scenarios and real-world simulations. Once all outcomes meet your acceptance criteria, Lumi goes live for your selected call flows — supported by continuous monitoring and performance tuning as real conversations begin.
Integration Platforms and Ecosystem
Lumi is not hosted on any single platform. It's a platform-independent AI agent that connects to your existing database. This makes it incredibly versatile and easy to integrate.
Reimagine Customer Support with Lumi.
Let's discuss your specific use case and show you how Lumi adapts to your business needs.
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Lumi - FAQs
Q 1: Is my customer data secure with Lumi?
Absolutely, Lumi is a secure AI voice assistant, with security as the foundation of Lumi's architecture. Lumi connects to your systems using secure, encrypted APIs and operates within your existing access control framework. We don't store sensitive customer data—Lumi queries your databases in real-time and follows your data governance policies.
You control permissions, authentication requirements, and what data Lumi can access. For sensitive transactions, you can configure additional verification steps or require human agent approval.
Q 2: What if Lumi can’t understand a request?
Lumi prompts for clarification, and if that still doesn’t resolve the query, Lumi will hand off to an agent when needed. This fallback logic can be customized for your business.
Q 3: Can Lumi only answer questions, or can she actually make changes to our system?
Lumi can do both. Unlike basic voice assistants that only retrieve information, Lumi performs full read and write operations on your databases. This means she can:
Answer questions by querying live data
Update records (like changing delivery dates or appointment times)
Cancel orders or reservations
Process routine transactions
Modify account information
All changes are validated against your business rules and happen in real-time. You maintain complete control over what actions Lumi can perform and what requires human authorization.
Q 4: What is the pricing model for Lumi?
We offer flexible pricing models tailored to your business size and needs, typically based on factors like complexity and the number of supported integrations. Please contact us for a personalized quote.
Q 5: How long does it take to implement Lumi?
Implementation is designed to be swift and straightforward. The timeline mainly depends on the complexity of your use cases, but many of our clients are up and running within a few weeks. Our team will work closely with you to ensure a smooth setup and onboarding process.
Q 6: How can Lumi benefit my business?
By using Lumi, you can improve customer satisfaction and operational efficiency. It can reduce customer wait times by automating routine inquiries, free up human agents to focus on more complex issues, serve a global customer base with multilingual capabilities, and provide 24/7 support. It is applicable across many industries, including e-commerce, healthcare, banking, and education.