AgentForce 3.0 Is Live: Here’s What’s New

It hasn’t even been a year since Salesforce introduced AgentForce, and we’re already seeing its third major update, AgentForce 3.0. Announced just last month, Salesforce continues to push the boundaries of AI-powered productivity with faster, smarter, and more interoperable agents.

You might be thinking: wasn’t AgentForce 2.0 already a significant leap? Yes, it was, but AgentForce 3.0 raises the bar even higher with powerful new features designed for enterprise scale, real-time performance, and seamless interoperability.

A Quick Overview of What’s New in AgentForce 3.0

Salesforce has introduced powerful enhancements to make its AI more scalable, secure, and enterprise-ready. Here’s a quick snapshot of the biggest updates:

  1. The all-new Command Center.

  2. Native Model Context Protocol (MCP) Support.

  3. Enhanced Atlas Architecture.

  4. 200+ Prebuilt Industry Actions.

1. Command Center (GA August)

Command Center in AgentForce Studio | Source: Salesforce

AI agent usage has surged by 233% in just six months, and that growth isn’t slowing down. With agents running across departments and use cases, businesses need more than just visibility; they need precision control and intelligent insights.

That’s why Salesforce announced the Command Center. Built directly into AgentForce Studio, it’s a full observability solution designed for today’s AI-powered enterprises. With its unified dashboard, teams can:

  • Monitor agent health in real-time: The Command Center displays live metrics like response times, error rates, and escalations, enabling teams to quickly identify issues and take action to maintain performance and service quality.

  • Analyze every interaction: Gain full visibility into agent conversations to track response patterns, uncover frequent user intents, and pinpoint poorly performing flows or misunderstood requests. This enables continuous optimization of your AI agents' accuracy and effectiveness.

  • Track adoption and ROI: With detailed dashboards measuring agent usage, success rates, user feedback, and cost, teams can monitor performance trends and understand the true business impact of AI.

2. Native Support for Model Context Protocol (Pilot July)

MCP in Salesforce | Source: Salesforce

As enterprises adopt more AI tools, seamless collaboration between systems becomes essential. This is where the Model Context Protocol (MCP) brings advantages: it’s an open standard for integrating agents with external tools. With AgentForce 3.0, this capability will soon be native, delivering out-of-the-box MCP support to streamline AI workflows.

This is more than a technical add-on. It’s a breakthrough for enterprise-grade interoperability, giving AgentForce agents secure access to internal and third-party tools without sacrificing governance or control.

Here’s what makes this update powerful:

  • Native MCP Client: Built directly into AgentForce, the client makes it easy to connect agents with any MCP-compliant system or tool without complex integration.

  • Flexible Action Integration: Easily add MCP actions within Agent Builder using assets from MuleSoft, Heroku, or the AgentExchange marketplace, which will soon feature 30+ MCP partner servers for seamless enterprise connectivity.

  • Business-Ready Governance: AgentForce lets you set clear instructions on how external tools should be used, directly within AgentBuilder, ensuring agents operate safely and in line with your internal policies.

MCP servers | Source: Salesforce

Whether it's updating shipping status via Stripe, retrieving a knowledge base article from Notion, or querying databases in Google Cloud, AgentForce 3.0 empowers AI agents to take secure, governed action across your entire ecosystem.

3. Enhanced Atlas Architecture of AgentForce 3.0

One of the most significant updates in AgentForce 3.0 is the redesigned atlas architecture, a major step toward performance, reliability, and enterprise readiness.

Salesforce has enhanced its underlying infrastructure to meet the growing demands of AI at scale. Whether you're deploying agents across departments or continents, the new Atlas Architecture ensures fast, consistent, and secure performance.

Here’s what’s new:

  • 50% Lower Latency: The new AgentForce 3.0 cuts response times in half, delivering faster interactions across the board. With features like response streaming (GA), users receive answers as they’re generated, enabling quicker insights without waiting for the full response to load.

  • Global Availability and Multilingual Support (GA): To keep AI traffic local for optimal performance, AgentForce 3.0 now operates across key regions, including Canada, the U.K., India, Japan, and Brazil, delivering faster, more reliable experiences for global users.

    As part of this broader expansion, AgentForce launches with support for six new languages and plans to roll out 30+ more in the coming months, making AI-powered productivity truly accessible worldwide.

  • Anthropic Claude Hosting (GA in July): For enterprises in regulated industries, deploying AI while maintaining compliance is critical. AgentForce now addresses this by offering Anthropic's Claude Sonnet hosted securely via Amazon Bedrock within Salesforce's trust boundary.

    With Anthropic's partnership and Google Gemini coming soon, AgentForce delivers the most trusted, flexible AI agent platform for high-compliance environments.

  • Automatic Model Failover: To make AgentForce more reliable, Salesforce has introduced automatic model failover. If one model encounters issues like latency or downtime, AgentForce seamlessly switches to another available model, without any disruption to the user.

  • Web Search Grounding with Inline Citations: AgentForce 3.0 now uses web search to ground its agents with the latest information available on the internet, ensuring responses are timely and relevant. To support those responses, agents will also provide inline citations, giving users clear visibility into the sources behind the information.

4. 200+ Prebuilt Industry Actions (GA)

Prebuilt Industry Actions in AgentForce | Source: Salesforce

Getting started with AI agents is now easier than ever. With over 200 prebuilt industry actions, AgentForce 3.0 gives teams a head start by offering plug-and-play capabilities tailored to real-world business needs.

These actions work out of the box across industries like financial services, healthcare, retail, manufacturing, and the public sector, helping businesses:

  • Accelerate time to value: Instead of building everything from scratch, teams can deploy common workflows like invoice processing, appointment scheduling, or case summarization in minutes.

  • Ensure compliance and accuracy: Built with industry-specific standards in mind, these actions help teams maintain regulatory alignment while improving automation quality.

  • Customize as needed: Every prebuilt action is fully editable via AgentBuilder to match your business needs.

Tip: If you're evaluating its potential for your business, don’t miss our detailed overview of AgentForce pricing to better understand the investment and value AI can deliver.

What’s Next: The AgentForce Roadmap

Salesforce has laid out an ambitious roadmap for AgentForce, with continuous innovation planned through 2026:

Q4 2025

  1. Integration with Google Gemini for expanded LLM options

  2. Support for 15 additional languages, expanding accessibility

Q1–Q2 2026

  1. Introduction of 15 more languages, bringing the total to 30 new languages

  2. Enhanced enterprise controls for global governance and compliance

Conclusion

Salesforce has once again demonstrated its dedication to innovation with the release of AgentForce 3.0, bringing powerful updates that elevate enterprise AI to the next level. With more advancements on the roadmap, it’s clear this is just the beginning of what’s to come.

Stay tuned as we closely monitor Salesforce’s evolving AI ecosystem and share key insights as they emerge.

As a certified Salesforce partner, Concretio is ready to help you implement AgentForce and build intelligent, secure AI agents tailored to your business goals. Let’s bring your vision to life.

Let’s Talk!

Concretio Contact Us Banner

Drop us a note, we’re happy to take the conversation forward

Next
Next

15 Types of Salesforce Testing Every CXO Should Know